Front of House

Click on images to see the biography of our Front of House team

Front Of House

Claire Bird

HR Manager

Claire Bird

HR Manager

Claire Bird has worked in administrative roles for the past 20+ years. These include positions in a solicitor’s office, a family business, and production control for a large factory.

Switching professions, Claire spent some time as a carer, which she found both rewarding and enjoyable, but she missed the organisational side of working in administration. Claire has found Black Swan to be her perfect balance, to be able to both interact with the patients, and the paperwork. We are very lucky to have Claire on the team !

Claire is big on reading, enjoys riding on the back of her husband’s motorbike, and also loves exploring the countryside with her three border collies. She has recently completed level one and two of hoopers classes with them !

Zoe Pollard

Spa Manager & Treatment Coordinator
Zoe Pollard - Spa Manager & Treatment Coordinator

Zoe Pollard

Spa Manager & Treatment Coordinator
GDC Number 128207

Zoe’s career in dentistry started in 1996 and she achieved the National Certificate in Dental Nursing in 1999. Her dedication to continuous improvement has seen her augment her skills with certificates in Radiography and Dental Implantology. With her depth of knowledge and experience she is ideally suited to the role of Treatment Coordinator and is always accessible to assist you with questions or concerns you may have about any element of your care

In addition Zoe has been the Practice Manager at Black Swan since its foundation in 2009. As an active member of the association of Dental Administrators and Managers she continues to attend management and development courses in order to ensure that Black Swan remains at the cutting edge of developments in legislation, compliance and processes. Leading a team with more than 20 dedicated members is a challenge she has embraced wholeheartedly and she continues to inspire the commitment and dedication of each and every one of them.

Being involved from the outset in the development of your Spa has been a great journey that she has enjoyed immensely and she looks forward to future challenges in bringing excellent care and service to our patients.

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Lucy Thorne

Treatment Coordinator & Dental Nurse
Lucy Thorne - Dental Nurse

Lucy Thorne

Treatment Coordinator & Dental Nurse
GDC Number 184470

Lucy joined Black Swan Dental Spa in 2018. She has been in dentistry since 2007, gaining the National Certificate in Dental Nursing in 2009, and achieving her BDA Radiography certificate in 2019. Being a locum nurse was a great experience for Lucy as she gained a huge amount of understanding in all aspects of dentistry, meaning she is able to take on any challenges that may come her way.

At Black Swan, Lucy enjoys helping our patients’ journey to be the best one possible. Her greatest satisfaction is seeing a nervous patient smile with happiness and confidence after their visit. Making patients feel at ease is so important to Lucy, she is a great asset to our team.

Outside of work, Lucy has a love for baking, road cycling, keeping fit in the gym, and travelling to new countries

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Samantha Sharp

Front Of House & Dental Nurse

Samantha Sharp

Front Of House & Dental Nurse
GDC Number 231229
Samantha passed her dental nursing exams in 2009 while working full-time at an NHS practice in Yeovil.
Following her exam success, she started locum nursing where she also covered reception work. After enjoying both the dental and reception side of things within different practices, Samantha progressed into practice management at a private clinic in Beaminster.
Samantha took five years away from dentistry to care for her son and worked evenings in some care settings. She has since re-joined dentistry, attending courses in impression work and fluoride application.
Samantha is a people person. Her positive attitude and kindness will have you relaxed in both the reception, and the dental chair.

Nadine Barrows

Front Of House
Nadine Burrows - Front of House

Nadine Barrows

Front Of House

Nadine has worked in Dentistry for twenty years, gaining her Dental Nurse qualification in 1999. Her early career saw her gaining experience through working in a number of different practices in the UK and even as far as Australia.

One of the Black Swan veterans, she has been part of the team for 7 years, her main role is that of Reception Manager. Nobody understands the importance of first impressions more than Nadine. Her welcoming smile and friendly demeanour means that she has grown to become a memorable first point of contact for our patients.

Her growing interest in, and knowledge of, the field of facial rejuvenation has seen her attend advanced courses in order to better present the benefits of the available treatment to our patients.

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Sharon Goodall

Front Of House
Sharon Goodall - Front of House

Sharon Goodall

Front Of House

Sharon is a key part of our “front of house” reception team. In the relatively short time she has been with the team her bubbly, outgoing nature has made her a real hit with patients and fellow team members.

With a background in retail banking she has added her meticulous organisational skills, a friendly smile and ready to please attitude to the mix of skills of the Black Swan Spa team.

Outside of work, Sharon enjoys walking her two dogs, and keeping fit at the gym. Her three ducks often mean that she often treats her colleagues with fresh eggs.

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Andrea Kew

Front Of House
Andrea Kew - Front of House

Andrea Kew

Front Of House

Andrea had worked in dentistry for over 20 years and joined the team at Black Swan Dental Spa in September 2016. She thoroughly enjoys being part of the team and relishes being able to take on many roles including dental nursing, finance administration, reception work and organising our specialist dental services. She particularly enjoys working on cosmetic dentistry and facial rejuvenation and loves to be able to help patients achieve the smiles they long for which generate the confidence they deserve.

Away from Black Swan, Andrea enjoys spending time with her children and travelling, in particular to her favourite destination New York. In summer she loves spending time in her garden and cycling around the Somerset countryside.

With a particular talent for helping our most nervous patients feel at ease she can always be found with a big smile on her face.

Elena Williamson

Social Media & Marketing Coordinator

Elena Williamson

Social Media & Marketing Coordinator

Taher Elmaghdy

Videographer

Taher Elmaghdy

Videographer