Front of House

Front Of House

Zoe Pollard

Spa Manager/Treatment Coordinator

Zoe Pollard

Spa Manager/Treatment Coordinator
GDC Number 128207

Zoe’s career in dentistry started in 1996 and she achieved the National Certificate in Dental Nursing in 1999. Her dedication to continuous improvement has seen her augment her skills with certificates in Radiography and Dental Implantology. With her depth of knowledge and experience she is ideally suited to the role of Treatment Coordinator and is always accessible to assist you with questions or concerns you may have about any element of your care

In addition Zoe has been the Practice Manager at Black Swan since its foundation in 2009. As an active member of the association of Dental Administrators and Managers she continues to attend management and development courses in order to ensure that Black Swan remains at the cutting edge of developments in legislation, compliance and processes. Leading a team with more than 20 dedicated members is a challenge she has embraced wholeheartedly and she continues to inspire the commitment and dedication of each and every one of them.

Being involved from the outset in the development of your Spa has been a great journey that she has enjoyed immensely and she looks forward to future challenges in bringing excellent care and service to our patients.

Nadine Burrows

Front Of House
Nadine

Nadine Burrows

Front Of House

Nadine has worked in Dentistry for twenty years, gaining her Dental Nurse qualification in 1999. Her early career saw her gaining experience through working in a number of different practices in the UK and even as far as Australia.

One of the Black Swan veterans, she has been part of the team for 7 years, her main role is that of Reception Manager. Nobody understands the importance of first impressions more than Nadine. Her welcoming smile and friendly demeanour means that she has grown to become a memorable first point of contact for our patients.

Her growing interest in, and knowledge of, the field of facial rejuvenation has seen her attend advanced courses in order to better present the benefits of the available treatment to our patients.

Ruth Murphy

Front Of House

Ruth Murphy

Front Of House

Ruth has worked at Black Swan Dental Spa for nearly 5 years and has grown to become an integral member of your Spa. Her happy, vibrant attitude to life makes her popular with patients and team members alike.

As part of our reception team she ensures that all visitors to the practice are made to feel as welcome as is possible. Her many years working with children and adults with learning difficulties and challenging behaviour mean that her communication skills and an unflappable demeanour are second to none.

Part of her Ruth’s responsibility is practice presentation where her artistic flair helps make our eye-catching window displays the talk of the town!

Away from Black Swan, Ruth enjoys spending time with her family particularly her 3 daughters, several nieces, and a nephew.  She enjoys baking, sewing, crochet, reading and anything “crafty”!

Sharon Goodall

Front Of House

Sharon Goodall

Front Of House

Sharon is a key part of our “front of house” reception team. In the relatively short time she has been with the team her bubbly, outgoing nature has made her a real hit with patients and fellow team members.

With a background in retail banking she has added her meticulous organisational skills, a friendly smile and ready to please attitude to the mix of skills of the Black Swan Spa team.

Outside of work, Sharon enjoys walking her two dogs, and keeping fit at the gym. Her three ducks often mean that she often treats her colleagues with fresh eggs.